Professional After-sales, Trusted Services

Lanmage not only provides high-quality medical equipment for hospitals but also focuses on professional and quick services to ensure quality management through the entire product life cycle ,and fulfill its quality commitments.

Each engineer undergoes systematic training and strict assessment. The engineers possess professional qualifications in relevant technologies, and possess related knowledge and rich experience in engineering, clinical and other disciplines. and can quickly respond to client requirements and effectively prevent potential medical risks.

After-sales Hotline: 400 888 6452

Controllable Processes, Effective Services

On receiving a call from the customer, a controlled and highly effective service process is immediately activated: Fault record – remote diagnosis – dispatch and execution – customer appointment – onsite service – completion confirmation – satisfaction survey – fee payment.

Each service request is supervised throughout the process based on 10 rigorous indicators such as service timeliness. The customer service team regularly reports feedback to R&D, creating an R&D mechanism that is driven and oriented to customer demands.

Lanmage at your side

 24X7 service provided by the Customer Service Center

 Service network covering 15 provincial level regions in China

 Three-level service network structure (HQ, offices, service channel network) ”

 After-sales satisfaction up to 90%

 10 indicators (for example, service timeliness) to supervise the overall service process.

Original Factory Service, Overall Process Care

 Professional engineer teams possessing technical skills and knowledge from original factory.

 Free software upgrade throughout the service life to keep pace with technological development.

 Nearly 3,000 hospital end users trained every year.

 Proactive and preventive service to eliminate faults before they occur.

 All-round clinical application training and device maintenance guidance.